3 Signs to Know Your Delivery Service is Poor

When you outsource your delivery services to a 3rd party logistics company, you think your job is done. It is now the responsibility of the agency to take care of all your delivery needs and meet the requirements of its customers. Well, this is true but only when you get to hire the right company. Sometimes, bad decisions may lead you to enter into an agreement with the wrong courier company whose delivery service turns out to be pathetic and you are left with nothing but regret.

However, you can always prevent this from happening to your business. Here are some tips exclusively for you which will help you to recognize that you are dealing with an inexperienced and bad courier. So, before things get worse, know how to save yourself from getting into a contract with the wrong logistics provider whose warehousing and distribution services are not up to the mark.

Delay in parcel delivery

Courier service is known for its delivery commitments. When there is a sign of delay, you have to understand something is not right with the company. Of course, exceptions are there like peak season, holiday rush, bad traffic, weather, accidents etc. But repeated complaints and negative feedbacks for delayed delivery are enough reasons for you to avoid hiring them.

Non-responsive customer support

The second reason which is logical enough to say no to a courier agency for outsourcing is bad customer service. The most frustrating thing about courier service is when you have a delay or confusion over your order and you can’t get through them on the phone to clarify your doubts. Either they won’t answer your calls or they keep you waiting with automated responses. This applies even to email conversations. The right firm to choose would be the one that takes your calls instantly and replies promptly thus solving your queries. A responsive approach is needed from the side of the customer support team to get your confidence and trust.

The way they handle your packages

When customers are paying for a delivery service, they expect proper care and management of their parcels. If they find that the product received is damaged or broken, it would make them furious. So, the manner in which a courier agent serves its customers shows their professionalism. It’s always advisable to do a background check of the company with the help of reviews and feedbacks from their existing clients. If most of them say they are unsatisfied with the way their orders were handled, it is a clear indication that you start searching for a better one. Also, rude, uncooperative and obnoxious delivery executives who refuse to accept their mistakes and give unreasonable explanations for their delay are the last thing you want to experience.

The three signs explained here clearly hint you towards the characteristics you must be looking for in a courier company for hiring. Those with the exact opposite features are considered best for outsourcing, On-time delivery, responsive customer support and professional handling of packages are essential for a courier agent to get hired. For such exceptional warehousing and distribution services, you can always reach out to Smart Delivery Service, an established firm with more 30 years of experience in this field.