4 Prime Advantages Your Small Business Can Get With Same Day Courier Services

If you own a small business, you need to come up with innovative solutions that will help satisfy your customers more and earn repeat business and new customers.

Often, we see that large enterprises or corporations are giving the most challenging competition to small and medium businesses because of their vast resources and capabilities to cater to every customer expectation. However, that doesn't mean small businesses have no chances to flourish and give cutting-edge competition to the large players. By providing premium and personalized customer services such as same-day delivery or courier service, you can stand apart from your competition and assure your customers' best satisfaction.

Key advantages that same-day courier services will provide to your small business

Happy and Satisfied Customer Base

For a small business, having a growing customer base with most customers satisfied with their services or products is the biggest blessing. Providing same-day courier facilities will help you win the hearts of your first-time buyers and turn them into loyal, repeat buyers. Even recent consumer surveys on the retail segment observed that nearly 74% of customers prefer delivery on the same day because they are reliable and meet their demands for essential items on an urge

nt basis.

Build Your Brand Loyalty

Being a small business, developing your brand image and identity is problematic initially. However, offering same-day courier services for your products will help build a unique brand identity, which will leave a strong impression on the customers. They can even refer your services to others in their community or circle. It is called word-of-mouth marketing, which helps in the speedy promotion of your brand.

Cost Savings in Delivery Operations

When you decide to provide same day and fast courier services, it isn't easy to manage everything in-house and employ your fleets, executives, and drivers. To make on-demand services successful, you will need a reliable partner. Here, it is an external courier service provider with warehousing and storage support. They have an optimized transportation process, specialized fleets and dedicated drivers to handle all your deliveries. Thus, with certain fixed costs (i.e., costs of hiring the service provider), you will be able to afford same-day services.

Flexible Scheduling

No doubt, with same day services, your business is the most benefitted if it deals with essentials like groceries, perishable goods, legal or financial documents, pharmacies and laboratory supplies, etc. Customers' preferences for these items vary widely. Some clients may need an item within a few hours (3-4 hours), whereas some can wait for a day depending on the need. With the facility for the same day courier, you can meet different requirements of different customers quickly.

Apart from these most significant advantages, there are many more to count. Upfront pricing, higher profits, the security of products, real-time tracking and transparency are some more benefits of the same-day courier service that will help your small business stay ahead. Partnering with a trusted and professional delivery services company will help you both meet the on-demand needs of your customers and optimize your delivery costs. Smart Delivery Services can be an ideal partner for this. So, get in touch with them for all your same-day shipping needs.

3 Signs to Know Your Delivery Service is Poor

When you outsource your delivery services to a 3rd party logistics company, you think your job is done. It is now the responsibility of the agency to take care of all your delivery needs and meet the requirements of its customers. Well, this is true but only when you get to hire the right company. Sometimes, bad decisions may lead you to enter into an agreement with the wrong courier company whose delivery service turns out to be pathetic and you are left with nothing but regret.

However, you can always prevent this from happening to your business. Here are some tips exclusively for you which will help you to recognize that you are dealing with an inexperienced and bad courier. So, before things get worse, know how to save yourself from getting into a contract with the wrong logistics provider whose warehousing and distribution services are not up to the mark.

Delay in parcel delivery

Courier service is known for its delivery commitments. When there is a sign of delay, you have to understand something is not right with the company. Of course, exceptions are there like peak season, holiday rush, bad traffic, weather, accidents etc. But repeated complaints and negative feedbacks for delayed delivery are enough reasons for you to avoid hiring them.

Non-responsive customer support

The second reason which is logical enough to say no to a courier agency for outsourcing is bad customer service. The most frustrating thing about courier service is when you have a delay or confusion over your order and you can’t get through them on the phone to clarify your doubts. Either they won’t answer your calls or they keep you waiting with automated responses. This applies even to email conversations. The right firm to choose would be the one that takes your calls instantly and replies promptly thus solving your queries. A responsive approach is needed from the side of the customer support team to get your confidence and trust.

The way they handle your packages

When customers are paying for a delivery service, they expect proper care and management of their parcels. If they find that the product received is damaged or broken, it would make them furious. So, the manner in which a courier agent serves its customers shows their professionalism. It’s always advisable to do a background check of the company with the help of reviews and feedbacks from their existing clients. If most of them say they are unsatisfied with the way their orders were handled, it is a clear indication that you start searching for a better one. Also, rude, uncooperative and obnoxious delivery executives who refuse to accept their mistakes and give unreasonable explanations for their delay are the last thing you want to experience.

The three signs explained here clearly hint you towards the characteristics you must be looking for in a courier company for hiring. Those with the exact opposite features are considered best for outsourcing, On-time delivery, responsive customer support and professional handling of packages are essential for a courier agent to get hired. For such exceptional warehousing and distribution services, you can always reach out to Smart Delivery Service, an established firm with more 30 years of experience in this field.

4 Qualities That Make a Medical Courier Stand Out

With every passing day, more and more people are getting used to services being delivered at their doorsteps. Be it a product purchase, cab service, banking service, laundry or salon, you can get them all by simply sitting at your home through a single tap on your mobile. And needless to say, people have started loving this convenience and are shying away from store-visit purchases these days.

Medical courier is another area of service where customers are expecting on-demand delivery with complete convenience. This is reason hospitals, labs, and pharmacies are relying more on courier agencies to help them cope up with the rising demands of the people without compromising on the quality of service. Smart Delivery Service is one such courier firm that has come a long way by earning a good status in the market through its effort and hard work.

Read this post to know those 4 essential qualities that must be present in a medical courier company in order to be capable of serving the most crucial sector of the state – healthcare sector.

1. Experience

No one can deny that the seriousness involved in handling and delivery materials in the medical courier is far more than any other kind of courier service. Transporting blood specimens, organs, delicate laboratory equipment etc require extra care and attention. Also, the storage facilities must be regulated as per the medical norms and standards like controlled temperature and specific storage conditions. Therefore, only experienced personnel and trained drivers, with long years of experience in the medical field can understand the significance of their duty and deliver their performance likewise.

2. Good tracking and communication system

The first quality automatically gives way to this second one as along with careful handling and transportation, good communication with the customers reflects the quality of service. Updating the customers about the whereabouts of the products frequently and giving them access to real-time tracking improves the firm’s credibility.

3. Professionalism

Professional behavior of any company is best reflected in the appearance of the employees and their courteous manners. Whether it is the warehouse staffs, delivery executives, or drivers, the agency gets noticed only when there is transparency in service delivery.

4. Efficient Customer Service

Last but not least, only those service providers survive in the healthcare sector who are responsive when it comes to answering customers queries. A friendly customer support team should be available 24*7 to provide quick solutions to all types of customer issues.

Undoubtedly, medical courier services can provide you with the best kind of service and convenience for urgent, critical and life-saving deliverables. You can always reach out to Smart Delivery Service for the transport of medical products, PPEs, other essential supplies.